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  Business Consulting Insight Series - 038 Managing Difficult Clients: A Consultant’s Guide As a consultant, your work directly involves working with clients. Most client consulting happens smoothly but the odd difficult client will have you tearing your hair out. A demanding client, a cover-up artist, an indecisive person, an unresponsive executive, an adamantly resistant client-these situations could try your patience and professionalism. Effectively handling the difficult ones can be something of a challenge but is also a handy skill that can put a feather in your cap and growth for your consulting career. With communication, boundary setting, negotiation, and strategic conflict resolution skills, consultants are able to make a productive relationship out of any difficult client. In this guide, I will discuss effective strategies for dealing with difficult clients, working with them professionally, and ensuring project success. Difficult behavior can be categorized, broadly spea...

Business Strategy Series - 038 Lean Business Strategies to Minimize Waste In today's fast-paced business environment, efficiency plays a crucial role in determining success. Those companies that make best use of every resource while minimizing waste will gain a competitive advantage to cut down costs and improve productivity and efficiency. Lean business methods originally developed in the manufacturing industry, particularly by Toyota, surely blossomed into a universal approach to be applied across various industries such as healthcare, retail, technologies, and service industries. These aim at eliminating inefficiencies, optimizing workflows, and ultimately creating value for the consumer with less waste of resources. The various wastes that exist in a business include overproduction, waiting, excessive motion, poor quality, talent underutilization, and many others. By utilizing Lean methodologies, these businesses can streamline operations, improve service delivery, and boost co...

Business Consulting Series - 037 Effective Communication Strategies for Consultants Whatever client you are working with—fundamental startups, a corporate firm, or private clients—how you communicate your ideas, develop relationships, and persuade is going to define your effectiveness. Consultants have to deal with diverse people, from executives within the client's organization to customers and outside stakeholders, each with their own interests, needs, motivations, attitudes, and expectations. Frankly, business consulting can be a lot more difficult than working with typical roles like project management consultants, who deal with a more challenging business terrain and keep focused on solving the challenges the client is facing while delivering actionable insights—usually within very tight deadlines. Distortions created by communication gaps and misunderstandings can lead to delays, which can, ultimately, lead to a loss of client trust. In contrast, clear communication helps ma...