Strategic Planning Mistakes Businesses Will Still Make in 202
Series — 4 Foundation Mistakes: Ignoring Customer Behavior Shifts Customer behavior is evolving faster than ever. Advances in technology, changing expectations, and new buying habits are reshaping how customers discover, evaluate, and choose brands. Yet in 2026, many businesses will continue to make a critical strategic mistake ignoring these shifts while planning their future. When strategies are built on outdated assumptions about customers, even well-executed plans fail to deliver meaningful results. Why This Mistake Happens Organizations often rely on past customer data or long-standing beliefs about how customers behave. While historical insights are valuable, they are no longer sufficient on their own. Digital platforms, self-directed research, personalization expectations, and changing trust factors have fundamentally altered customer decision-making. Businesses that fail to keep pace with these changes risk becoming irrelevant. The Impact on ...